Shopping FAQs

  1.  I can't find the product I'm looking for. How can I search for it? 
  2.  What happens when I place an online order?   Will I get an order confirmation?

  3.  How can I find out the status of an order made online?
  4.  What are my options for payment?
  5.  Is it safe to use my credit card online?
  6.  When is my credit card charged for my order?
  7.  What are your shipping and handling charges? 
  8.  Does Tamarack accept international orders?
  9.  Will I be charged for sales tax?
10.  What if my billing address is different from my shipping address? 

11.  Can I return or exchange something I bought online? 

12.  What about my privacy?    
13.  What is the last date I can order to receive my purchases for Christmas? 

14.  What are my gift wrap options?

****************************************************

1.  I can't find the product I'm looking for. How can I search for it?

A Product Search bar is located at the top, left-hand corner of our Home Page. Please type in your selection.
(Back to top of page)

2.  What happens when I place an online order? Will I get an order confirmation?

Yes, all orders placed on line will receive an order confirmation within 24 hours by email. When your order is received, our goal is to process it within 24 hours, or the next business day (week-ends and holidays excluded). Because of the limited availability of most of our handmade crafts, one or more items may have sold out prior to processing your order.  If this is the case with your order, we will notify you immediately.  Items ordered together may not necessarily be shipped the same day. Total packing and shipping is billed with first shipment. Please expect an average of 7 to 10 business days to receive your merchandise. Should we encounter any problems processing or shipping your order, you will be contacted within two business days.  Some furniture and oversized items, as noted, may take 2-6 weeks or longer for delivery.
(Back to top of page)

  3.  How can I find out the status of an order made online?

Your order becomes available for status-tracking within 24 hours (or the next business day) after it is placed. Please call one of our customer service representatives at 1-888-262-7225 (9 am – 7 pm EST, 7 days a week) or e-mail us at helpdesk@tamarackwv.com, and ask us to check your order status.
(Back to top of page)

  4.  What are my options for payment?

We accept the following credit cards for online orders: MasterCard, Visa, American Express, Discover.  We also accept a check or money order as a valid form of payment.
(Back to top of page)

  5.  Is it safe to use my credit card online?

Absolutely. Every page in the Tamarack ordering process is protected by Secure Socket Layer (SSL) encryption. SSL renders information unreadable, should anyone try to intercept it.    
(Back to top of page)           

  6.  When is my credit card charged for my order? 

Your account will not be charged until items are shipped.  If there is a delay in processing and shipping any part of your order, your credit card will only be charged for those items actually being shipped.  Additional charges to your credit card will be made as those delayed items are shipped. 
(Back to top of page)

  7.  What are your shipping and handling charges? 

Please refer to our Shipping and Handling page.  
(Back to top of page)

  8.  Does Tamarack accept international orders? 

Yes, please refer to our Shipping and Handling page.
(Back to top of page)

  9.  Will I be charged for sales tax? 

Sales tax is calculated on merchandise totals, and is applied only on shipments to West Virginia. A 6.0% sales tax will be added on all orders shipped to this state.
(Back to top of page)

10.  What if my billing address is different from my shipping address? 

If your credit card billing address differs from your shipping address, please specify your shipping address in the 'Additional Shipping' address portion of your order form.  Shipping to an address other than your billing address could result in a 24-48 hour delay in processing.  
(Back to top of page)

11.  Can I return or exchange something I bought online? 

If for any reason you feel that our product has not lived up to your expectations, feel free to return it to us.  Every item sold by Tamarack is unconditionally guaranteed. If you are not completely satisfied with your purchase for any reason, please return it within 30 days for an exchange or a refund of the full purchase price of the merchandise (not including packing and shipping).  Merchandise must be received by us in the same condition as shipped to you. 

Simply enclose the packing slip, indicating whether you prefer an exchange or refund. (We prefer returned items in their original packaging). Include your daytime phone number so we may contact you if there is a problem. Send returns to:

     TAMARACK  E - Commerce

     Customer Service

     One Tamarack Park

     Beckley, WV  25801

We guarantee the quality of everything we sell, so you are assured complete satisfaction with every purchase you make from our Tamarack Online Store.  
(Back to top of page)

12.  What about my privacy?

All of us at Tamarack are committed to preserving your privacy and we're vigilant about protecting it. Your personal purchase history and credit card information are not stored online, and will not be shared with another company. Our website is secure. We use Secure Socket Layer (SSL) encryption to ensure that your order information is kept secure and private.    
(Back to top of page)

13.  What is the last date I can order to receive my purchases for Christmas? 
The US Postal Service has suggested these dates as a guide for those who wish to receive purchases by Christmas:

Standard - Should be ordered by December 11

Expedited - Should be ordered by December 18

Express - Should be ordered by December 20